FAQs

1. What types of items do you rent? 

We rent a variety of party essentials, including wedding arches, backdrops, tables and chairs, bubble houses, soft play, balloon garlands and more. Contact us if you’re looking for something specific! 

2. How do I place a rental order? 

You can place an order through our website, social media, or by calling/texting us directly. We recommend booking at least 2–4 weeks in advance to ensure availability. 

3. Do you require a deposit? 

Yes, a 50% non-refundable deposit is required to secure your date and rental items. The balance is due 7 days before your event. Failure to pay the balance before the due date will result the cancellation of the event.

4. Is delivery and setup included?

Delivery, setup, and breakdown fees vary based on location and rental items. We’ll provide an exact quote when you book. Some items may also be available for customer pickup. For pick up items, we require a refundable security deposit starting at $200 depending on the amount of rental. Once the item is back in the same condition as picked up, we will refund you the same day. 

5. Do you have a rental minimum?

 Yes, our minimum rental order is typically $250 before tax and delivery. For 25 miles outside our location, we have a minimum of $500-$1,000. This may vary depending on your location. For pick up items, we don’t have any minimum. 

6. How long is the rental period? 

Rental duration is usually for the day of your event (up to 6–8 hours). Extended rental options are available for an additional fee. We only pick up until 8pm, we will pick up the next day. If the items needed to be picked up the same day after 8pm, we will have a late night fee of $100 until 11pm. Any time after that will be $100 per hour 

7. What if it rains or I need to cancel? 

If weather is a concern, we recommend having a backup indoor location. Cancellations must be made at least 2 weeks in advance to receive credit toward a future event. 

Please have a detailed rain plan in place, considering all possible “if this, then that” scenarios. If any floral installations—such as arches or arrangements—are planned outdoors, we must be informed of your backup plan for relocating them indoors in case of rain. Our products cannot be exposed to moisture and cannot get wet. 

8. Are your rentals safe for kids?

Absolutely! All our equipment, especially bubble houses, are cleaned and sanitized before every event. Safety guidelines will be provided upon setup. 

9. Can I customize my rentals with balloons, signage and flower arrangements? 

Yes! We offer balloon garland add-ons, custom signage, and color themes to match your event. Ask about our décor packages. For faux flower arrangements customization, we can do a full silk flowers, mixed with real touch ones and a full real touch florals 

10. Do you offer package deals?

 Yes! We offer bundled pricing for multiple rentals or full event setups. Let us know your vision and we’ll create a custom package for you. 

11. What areas do you serve?

 We currently serve all San Diego and surrounding areas. Additional travel fees may apply for locations outside our standard service area. 

12. What if something gets damaged?

 A damage waiver or security deposit may be required depending on the items. If items are returned damaged, repair or replacement costs may apply. 

13. Do you move the rentals from ceremony to reception? 

Moving items from ceremony to reception is case-by-case. If you’ve rented pillars or arches, only our team can move them, and a moving fee applies. Smaller items like plinths or arrangements can be moved by your planner or coordinator—just confirm it’s part of their service. If you’d like a quote for us to move everything, email balloonsibs@gmail.com. Note: If the ceremony and reception are at different addresses or require transport by vehicle, only our team can handle the move. Please email us with details. 

14. Do you have a contract that gets signed?

 By placing an order on this website, you agree to the terms and conditions set on this website, and this will be the legal and binding contract. Please read the terms and conditions before placing your order. If you have any questions or concerns, please do not hesitate to email us. But we will also send another contract for you to sign. Once, you ordered from us, you acknowledged that you read all the FAQs before ordering. 

15. What if I want to see an Arch in person first? 

Unfortunately, We do not meet to show you these products because they are stored in a large room that prevents adequate and easy viewing of the product. They are also very large and cumbersome to take out of storage for viewing. We strive to provide you with clear and precise photos and videos so you know what the product looks like before you rent. Please see additional photos and videos on our Instagram @loverossette and @balloonsibs. You can email us if you have any concern